My Resume

JOHN FRANKLIN


INFORMATION TECHNOLOGY SPECIALIST
SYSTEMS ADMINISTRATOR | IT GENERALIST


Agile IT manager and project visionary, flexing and responding with tailored solutions built around truly listening to clients and innovating accordingly. A lifetime learner who not only sees but can also articulate how systems communicate and how they can work better, solidifying the credibility and client relationships that grow a business. Entrusted with a high-stakes post-acquisition role, highlighting an ability to unite people, systems, and standards to drive excellence. A breadth of technical experience and a deep toolbox for implementing and teaching.

System Administration

Active Directory
Anti-spam systems (Google, Barracuda)
Backup & DR systems (Replibit, Acronis, Datto)
Cloud services (Microsoft 365, Azure, AWS)
Endpoint protection management (Webroot, Vipre)
Linux (Debian and RPM-based)
MS Windows desktop & server
Network/Web load balancing with Barracuda & Citrix NetScaler
Network Services (DNS, DHCP, SNMP)
Virtualization (Hyper-V, VMware, Proxmox, Xen)
Web Servers (IIS, Apache, Nginx)
VOIP, UCS systems (Clearvoice, Mitel, Vonage)
Python, Powershell, Bash
Remote Administration
Continuum RMM
ConnectWise Automate
SolarWinds MSP
Network Administration
Cloud-managed Wi-Fi(Xirrus, OpenMesh, Unifi, Meraki)
Juniper & Cisco switching
Nagios and Solarwinds
Orion Network Monitoring
Firewalls
Juniper| PFSense
SonicWall | Fortinet
Security Administration
Centralized Log Management
Network Auditing (Nmap, Solarwinds)
User Awareness Training
User Monitoring (Spector 360, Workpuls)
Vulnerability Scanning (Nessus, McAfee, Webroot)

Professional Experience

IMAGENET CONSULTING/PC LAN TECHS | PALM BEACH GARDENS, FL
IT SERVICE/OPERATIONS MANAGER (2018 to Present)
Serves in a critical, post-acquisition leadership role helping define the organization’s direction. Manages all aspects of IT and service delivery, leading eight technical engineers and support staff in executing requests, projects, and upgrades for remote and on-site technical services to small and medium businesses.

  • In the post-acquisition era, integrates two customer bases and technical teams into ImageNet, teaching each side to support the other’s customers and standardizing equipment and processes in the name of long-term efficiency and customer service.
  • Deploys strong communication, regular feedback, one-on-one meetings, and mentoring, ensuring employees have the tools they need to succeed. Responsible for interviewing, hiring, and firing.
  • Manages Service Desk delivery, administering operations using ConnectWise PSA.
  • Implements hands-on experience with Servers, Firewalls, Office 365 & Azure, and a strong knowledge of TCP/IP networking concepts.
  • Leads IT financial reporting and invoicing, as well as the reporting of time management for technical employees and projects.
  • Responsible for the overall quality of support operations, embarking on a short-term initiative to improve customer service.
  • Manages all operations for the local branch from onboarding to invoicing for 200+ companies, 700+ endpoints.

“John is great with managing and motivating people, very skilled and full of information, which makes working with him easy.” Direct Report

PC LAN TECHS | WEST PALM BEACH, FL
SENIOR SYSTEM ENGINEER | PROJECT LEAD (2016 to 2018)
Promoted up to responsibility for performing major server upgrades, serving as Project Manager for a range of diverse initiatives ranging from massive email migrations to crisis intervention.

  • Completed projects including new site and network installations, site relocations, a full technology refresh, a telecom refresh, migrations, and new-client assessment and onboarding.
  • Provided top-tier support for SLA clients, clearly delineating deep technical ideas, requirements, and conditions, and demonstrating critical business impact. Assisted companies with multi-year planning.
  • Practiced service excellence, as demonstrated by the incident response for a non-customer realty company that had been hacked and subsequently let down by a vendor. Assessed the damage, coordinated the response, and was able to execute a full data recovery saving the business. The company has since become a further customer.
  • Completed a corporate network hardware upgrade for 18 restaurants and their central office.
  • Supported the sales team in their development of improvement strategies for clients.
  • Collaborated with management to identify areas for process improvement.
  • Managed compliance projects, incident response, and security investigations.
  • Mentored technicians, providing training and support.
  • Chosen to serve on the selection committee for a local governmental entity choosing a website redesign vendor.

THE WEISS GROUP | PALM BEACH GARDENS, FL (2002 TO 2016)
IT DIRECTOR (2013 to 2016)
Following more than a decade of experience and promotions at Weiss since starting as a helpdesk technician, effectively led the financials, budgeting, strategy, business development, technology, and human resource management of the IT department, reporting directly to the CEO. Established the department’s operational and strategic plans.

  • Directly supervised eight IT staff members, including network and system administrators, programmers, and developers.
  • Led the major reorganization of a school network, introducing new technology, student features, and teaching software.
  • Managed much of the technology for the construction of an internet-based TV studio at Weiss, where live and recorded broadcasts were programmed both internally and by clients.
  • Steered the analysis, recommendation, and decision-making for implementation of new desktop, server network, and telecommunication systems.
  • Spearheaded two corporate relocations of 85+ workstations, servers, and the accompanying infrastructure.
  • Developed standard configuration and installation guidelines for workstations migrating from Win2k to Windows 7.
  • Led a team of 15 volunteer information security interns in creating a free training course, coordinating team across New Zealand, the UK, and the U.S.

TECHNICAL SERVICES SUPERVISOR (2011 to 2013)
Led the Technical Services team in ensuring the efficient functioning, security, and recoverability of the corporate computer network, desktop computer, and server systems.
SECURITY ADMINISTRATOR (2009 to 2011)
Vigilantly monitored network and computing infrastructure for threats, availability, service level, and performance.

  • Introduced Solarwinds Orion, Splunk, and NTOP for complete monitoring and reporting.
  • Administered McAfee virus and application protection, Barracuda spam containment, and email security.
  • Deployed proxy server administration, end-user monitoring, and system audits to include failover and disaster recovery.
  • Contributed service desk support, Weiss telecom administration, and network administration.

EDUCATION & CERTIFICATIONS
Cybersecurity with a focus on Data Analysis, Expected Graduation 2022
Southern New Hampshire University

Xirrus XMS Cloud
ClearVoice PBX administrator
CISSP Certified (2008 – 2017)
Security +

TRAINING COURSES
Transitioning from IT to Management
Project Management Fundamentals
Interconnecting Cisco Network, Devices 1&2 exam prep
Linux + Certification and Exam Prep
CISSP Exam Prep and Certification
Security + Exam Prep and Certification